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Pricing: Rates are quoted for a daily single use rental. We normally allow a 36 hour period to accommodate delivery and pickup. If you require a weekly or monthly rate contact us for rate information. All items rented out are charged in full whether used or not.
Payment: Final payment is due before delivery. We accept Cash, Visa, Mastercard and local personal checks with an ID card, one week in advance of event. Monthly accounts for long term rentals can be applied for through the finance department.
Reservations: Early planning ensures product availability. During busy seasons we will require a deposit to confirm the reservation.
Order changes: Additions made before 5pm on the day before delivery are welcome, subject to availability. If an order is cancelled before delivery and we have made the items you requested unavailable to others, you will be charged.
Broken, damaged and missing rental items: The customer is responsible for the rental equipment from the time of delivery until the time of pickup. We do charge for broken, missing and all damaged items. Check the equipment on arrival, if there are any discrepancies report them directly to the office before the event and be sure that the equipment is secured when not in use and protected from the elements where necessary.
Security and cleaning deposits: A deposit may be taken on some items such as linens and glassware. This is refunded less any damages or breakages. Any items returned excessively dirty may be charged out of the cleaning deposit.